How To Evaluate Your Healthcare MSP Relationship: 3 Warning Signs

MSP relationship

Like any other relationship, a healthy partnership with your MSP is built on trust, communication and shared goals. In healthcare, where precision and efficiency are paramount, your relationship with a managed service provider (MSP) plays a crucial role in maintaining seamless operations and is critical to making sure your patients are getting the right care they need.

This blog post sheds light on three warning signs that healthcare professionals should be aware of when evaluating their MSP relationship.

1. The Manipulative Relationship: Misaligned Solutions With Healthcare Goals

As a healthcare professional, you’re focused on providing quality patient care. If your MSP seems more concerned with upselling subscriptions as an IT consultant rather than understanding your IT compliance and HIPAA goals, it’s a concerning sign. 

Feeling pressured into decisions that don’t line up with your patient-centric approach indicates a misalignment in priorities. Your MSP should be a strategic partner, offering solutions that enhance patient care and help you reach your healthcare objectives, irrespective of financial considerations.

Here are some steps you can take to change the trajectory of your relationship:

  • Initiate a conversation about your healthcare goals and how the MSP can contribute to improving patient outcomes.
  • Seek transparent explanations for proposed solutions, ensuring they align with healthcare standards and regulations.
  • Ensure your MSP understands the unique challenges of healthcare and tailors solutions accordingly.

2. Communication Issues

In the healthcare industry, communication is vital, and proactive IT management is crucial for patient safety. If your MSP isn’t providing regular updates on the health of your network, hardware upgrades or the need for resource allocation, it’s a cause for concern. 

A reliable co-managed MSP should function as an extension of your healthcare team, offering insights and advice to ensure the seamless delivery of care.

Want better communication? Try these out:

  • Set clear expectations for regular communication and updates, especially regarding critical IT infrastructure.
  • Request periodic progress reports and proactive health checks for your healthcare IT systems.
  • Ensure your MSP is well-versed in healthcare compliance and data security measures.

3. The Unequal Relationship

In the healthcare sector, where collaboration is key, an MSP should view the relationship as a partnership rather than a one-sided expertise exchange. Some MSPs may adopt a condescending attitude, considering themselves the sole cyber security and IT experts. 

This dynamic can lead to ineffective communication and unnecessary blame-shifting, hindering the collaborative spirit necessary for success in healthcare IT.

Here’s how you can tip the scales in your favor:

  • Foster a partnership mindset with your MSP, emphasizing shared responsibilities and expertise.
  • Address any condescending behavior promptly and promote open communication.
  • Ensure your MSP values your input as a healthcare professional and actively involves you in decision-making.

The IT Provider Relationship Recap

In our exploration of IT provider relationships, we’ve identified three warning signs that signal potential issues. Whether you’re a business owner, a general user or a healthcare professional, here’s a quick recap of the big three warning signs and how you can try to change things for the better.

1. Misalignment of Goals and Solutions

Warning Sign: Your IT provider prioritizes revenue over solutions that align with your goals.

Actionable Steps:

  1. Initiate a candid conversation about your goals.
  2. Request transparent explanations for proposed solutions.
  3. Ensure your IT provider focuses on adding value to your specific needs.

2. Lack of Communication and Proactivity

Warning Sign: Miscommunication and reactive IT management causing recurring issues.

Actionable Steps:

  1. Set clear expectations for regular updates and communication.
  2. Request periodic progress reports and health checks.
  3. Ensure your IT provider is proactive in identifying potential issues.

Unequal Partnership Dynamics

Warning Sign: Condescending attitudes and an imbalance of expertise.

Actionable Steps:

  1. Foster a partnership mindset with shared responsibilities.
  2. Address condescending behavior promptly and promote open communication.
  3. Ensure your IT provider values your input and actively involves you in decision-making.

Don’t Live With a Bad MSP Relationship: Another Option

Healthcare professionals: Your MSP relationship is integral to the delivery of quality patient care. A healthy, two-way connection with shared goals, robust support and open communication is essential. 

If you notice any of the warning signs discussed above, it’s time to reassess your MSP relationship. Remember, finding the right MSP fit for your healthcare needs can lead to enhanced patient care and operational excellence.

Need Support? We Can Help.

If you’re a healthcare professional seeing these warning signs or want an MSP relationship with a client-focused partner, contact us or talk with an expert at Merit today. Our consultants understand the unique challenges of healthcare IT and are ready to guide you toward tailored solutions that prioritize patient care. 

Discover a managed services relationship that aligns seamlessly with your healthcare goals and values.

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