IT Support

You are here:

Support your team with fast IT ticket response times and supercharge your business productivity

Reduce IT costs and increase your business productivity, with flexible IT support contracts that support your employees remotely and on-site.

Fast Resolution Times

< 1 hour average support ticket times

Microsoft

Microsoft-certified specialists

Support Anywhere

Get direct access to remote engineers

HIPAA compliant

HIPAA-compliant support solutions

The Support You Deserve
Personalized IT support with allocated account managers

Our flexible support contracts are designed to deliver the best value for your budget, with affordable access to highly skilled support engineers, who uphold the highest standards of IT security with strict adherence to SLAs. Personalizing our onboarding process ensures the allocation of an account manager to each client, with quarterly business reviews to ensure that our client’s overall business goals, IT strategy, and IT support service are in alignment.

Feedback from our customers

They routinely follow up with any open items and keep us updated on progress. They quickly communicate when an objective has been completed and regularly update the project's timeline. Thanks for your support.

Jason Snipes - Wise Technical Solutions
Enhance Productivity
How our IT support services help propel your IT strategy forward

01.

Seamless Onboarding

Our seamless onboarding process prepares the groundwork for remote support to be delivered efficiently via our service desk, with quick identification and implementation of on-site support cases.

02.

Expertise

Our diverse team of certified IT experts offers you access to the top-quality support available in a variety of specialities: remote IT support, managed services, consultancy, IT infrastructure, network support, and more.

03.

IT Strategy Support

Account managers allocated to each of our clients help with the implementation of IT roadmaps, with long-term review of the overall business and IT strategies.

04.

Cost Reduction

Eliminate the costs associated with sourcing, training, and retaining in-house IT talent by outsourcing your IT support needs to us. With Merit, you pay an affordable, predictable price for just the support you need.

Supercharge your business with reliable technology

Our IT support service ensures that you have a team of top engineering experts at your beck and call, round the clock, while you only pay for the level of support you need.

As Tier 1 Microsoft-certified Gold partners, our engineers undergo specialist Microsoft training which allows us special access to new Microsoft releases, updates, and Microsoft Cloud products which we can offer our clients priority access.

For businesses looking to switch providers, we offer IT support expertise across an extensive area of specialties: cybersecurity solutions, threat and vulnerability management, IT infrastructure, procurement, Microsoft Cloud technology & Cloud migration, GDPR, data protection, IT security audits, disaster recovery, backup, etc.

Work with IT support experts

Based in South Carolina, Merit Technologies is dedicated to helping you make every dollar go further when it comes to supporting your teams’ IT requirements. With our flexible pricing and strategic focus, we’re here to help you win in business. Our support engineers are highly trained and held to the highest standards of IT security. We know that no two businesses are the same and so we’ll create plans unique to your business so you can remain profitable.

If you’re frustrated by the cost of managing an in-house IT support team that delivers limited value, talk to one of our team members – we’d love to help!