Cloud technology is revolutionizing the way that businesses operate and interact with one another. With the emergence of the pandemic and the need for working from home options, cloud technology is paving the way forward into the future for remote work and a more flexible workforce.
Harnessing the power of the cloud can help businesses stay connected in a centralized digital location and to innovate in a way they never have been able to before. Cloud technology provides different options such as public, private or hybrid clouds, and offers services such as software-as-a-service (SaaS), platform-as-a-service (PaaS) or infrastructure-as-a-service (IaaS). These services can provide on-demand technology like software, infrastructure, virtual servers and databases.
For some businesses who have taken full advantage of cloud technology, cloud computing technology has eliminated the need for physical office space and the hardware goes along with it. One of the advantages of this is that it is great for the planet and a business’s carbon footprint. Physical items such as desks, PCs, servers, and phones are no longer needed.
Communication in the digital sense has never been easier. Cloud technology allows businesses to build upon their existing cloud infrastructure with communication tools to streamline internal and external communication channels.
What is cloud communications?
The term “cloud communications” refers to another service, like SaaS, PaaS or IaaS, that is offered through cloud technologies. Unified Communications as a Service (UCaaS) is a highly efficient communication service which eliminates the need for physical phone systems with a pay-for-what-you-use costing model.
UCaaS provides real-time communication and collaboration services such as enterprise telephony, audio and video conferencing and virtual meeting rooms, instant messaging/chat and file sharing, in a way that is highly mobile and scalable to cater to unique business needs.
A unified communications platform vendor provides the UCaaS which incorporates Voice-over-IP (VoIP) technology such as call waiting, caller ID and voicemail. UCaaS brings all communication channels together to be accessed across different devices no matter where you are located around the world, supporting remote workers. All you need is an internet connection.
Cloud communications support a more productive, innovative business
Cloud communications are a more efficient way of communicating because they support transformative collaboration. By increasing productivity businesses are able to focus on the priority tasks at hand. They are not bogged down by inefficient communication systems that do not support a work-from-home global workforce. Working hand-in-hand with other cloud services, cloud communications is a strong collaborative service that centralizes the communications and workflows of a business.
A cloud communication platform removes the barrier of having to communicate with employees or business partners while you are in a physical office. You can communicate professionally through any device from anywhere around the world. The office moves with you.
A cloud communications solution allows businesses to remain competitive with its scalability. It allows businesses to quickly take advantage of opportunities which supports experimentation and innovation, giving businesses a competitive edge.
Cloud communications are cost-effective
Cloud communications support business in reducing their bottom line by eliminating the need to purchase physical hardware like phones and servers. But it isn’t just those costs that it eliminates, it’s the staff that would otherwise be needed to support that hardware. It eliminates the office space required to house that hardware. And it eliminates the headache of keeping the hardware and software up to date. All these responsibilities are taken care of by the cloud provider.
Instead, businesses pay for only the communication resources they use on a per month basis. This makes costs predictable and easy to budget for. If a business wants to try something new, they don’t need to go and buy expensive hardware. They can just increase their cloud resources and try it out and if it doesn’t work there is no hardware to dispose of.
Present a professional and reliable brand
A cloud solution is reliable because cloud service providers have fields of powerful servers and data centers so if one fails, they seamlessly transfer data loads to the next server. This is extremely beneficial when it comes to disaster recovery as cloud services reduce the risk of downtime. Once connected to the cloud a device has access to its fast and reliable speed so there’s no need to worry about a slow video call which may seem unprofessional to business partners. Cloud communications allow businesses to present a professional and reliable brand.
Cloud based technologies support any sized businesses in staying relevant and professional in their communications in this new digital world in the face of pressures of remote work. Talk to the experts at Merit Technologies to find out how they can help assess your business needs to take advantage of this powerful technology.